FAQs
FAQs
DELIVERY FAQ
Can I call for support?
Yes! You can reach out to Blackbird’s customer support team by clicking the ‘Need Help?’ link at the bottom of Blackbird’s web page and sending a message to their team!
What are the times for Delivery?
10am to 7pm
Can anybody order for delivery?
Yes, if you are 21 years of age and have valid ID.
What type of ID is required?
Your state driver’s license, state identification card, or passport can work as a valid form of identification.
Is there an order minimum?
Yes. All orders must meet a minimum order amount based on delivery location.
What is your delivery range?
We cannot deliver to any location where these is gaming or liquor. We can deliver to any location within 25 miles of the dispensary location.
Please see map here
What kind of payment do you accept?
Delivery orders are cash only transactions currently. We ask that customers have exact change as our drivers do not carry change.
How long will my order take?
All deliveries are delivered within 2 hours or less from the time the dispensary has prepared the delivery order.
Can I pre-order and set the time of my delivery?
At this time, no. Orders will be fulfilled in real-time during set delivery hours.
Am I able to receive my senior or veteran discounts on delivery orders?
Yes! All discounts and deals are handled by the dispensary, so you will want to be sure to include in the notes of your order on which discount you would like to use so it can be applied to your order.
How can I track my order?
Once we have assigned your order to a driver, you will receive an text SMS notification that will allow you to follow the driver’s route! We do our best to leave you informed while not inundating you with too many notifications.
You will receive a text notification when the dispensary has prepped your order for pick up, and a second one when Blackbird’s driver is en route to you with an exact ETA. We do our best to leave you informed while not inundating you with too many notifications. If you would like to check the status of your order, you can reach out to customer support by clicking the ‘Need Help?’ link at the bottom of Blackbird’s web page and asking customer support to check the status of your order.
Can I change my delivery address once I have already ordered?
Yes. If you do need to change your address for a delivery order shortly after your order has been submitted, you can reach out to customer support by clicking the ‘Need Help?’ link at the bottom of Blackbird’s web page and reaching out to customer support to have your delivery address changed!
What is your return policy?
All sales are final. Essence only allows returns for the incorrect product delivery or malfunctioning cartridges.
Can I tip the driver?
If you want to! Everyone loves to be recognized for hard work and friendly service. Please do not feel obligated in any way.
Can I get delivery to my workplace?
Blackbird is only permitted to deliver to a place of residence. We can no longer deliver to a workplace/business.
Are my neighbors/colleagues all going to know that I just ordered pot?
Our delivery car is a discreet vehicle with no external branding or messaging.
How much weed do I need to throw a party for four friends?
Well that all depends on your friends … but please note that we are only allowed to deliver to the person who placed the delivery order.
Anything else?
You are responsible for being present for deliveries. We reserve the right to refuse service to anyone
RECREATIONAL MARIJUANA FAQ
Is it legal for me to use marijuana in Nevada?
Yes. As of January 1, 2017, it is now legal for adults 21 and over to use recreational marijuana.
Is it legal for me to purchase marijuana in Nevada?
Yes. As of July 1, 2017, adults can legally purchase marijuana from a licensed dispensary.
Does all Essence locations sell recreational marijuana?
Yes, all locations sell recreational-use marijuana to adults 21 years of age or older with a valid, government-issused photo iD
What do I need in order to purchase recreational marijuana?
You need to be at least 21 years of age. You also need a valid, government-issued photo ID.
How much marijuana am I allowed to purchase?
You may purchase one ounce of marijuana PER TRANSACTION.
Am I allowed to consume in public?
No. Nevada law requires that you consume recreational marijuana in private residences ONLY. Public consumption (ex. hotels, casinos, sidewalks, the inside of vehicles) is not permitted.
What types of infused products does Essence sell?
We carry a variety of products at Essence. Lotions, cookies, pre-rolls…we have it all! Whether you’re a Vegas local or you’re visiting from out of state, our knowledgeable consultants can help you find exactly what you’re looking for.
Is there a difference between recreational products and medical products?
Yes, but only in the amount of THC contained in a package of edibles. Recreational customers can purchase edibles that contain up to 100mg of THC per package. For medical patients, however, there’s no milligram limit on edibles.
Is there a price difference between what medical patients and recreational customers pay?
The base prices listed on our menus are the same for both medical patients and recreational customers. However, medical patients pay an 8.25% retail tax on their purchases, while recreational customers pay a 18.25% tax.
Which forms of payment are accepted when purchasing marijuana at Essence?
Cash is the only acceptable form of payment. For your convenience, ATMs are located inside each dispensary.
Nevada’s Medical Marijuana Laws
Are you a licensed medical marijuana dispensary?
Yes, we are authorized to dispense medical marijuana by the State of Nevada.
Who is allowed to purchase medical marijuana?
Patients and designated primary caregivers who hold valid registry identification cards
Do I need to renew my patient card? And if so, how often?
As of July 2017, medical marijuana cards must be renewed every two years. A renewal packet should arrive in the mail approximately two months prior to your card’s expiration date. Follow the enclosed instructions, complete the paperwork, and mail the packet back to the Division of Public and Behavioral Health.
What are the approved qualifying medical conditions to obtain a medical marijuana card in Nevada?
- Acquired immune deficiency syndrome (AIDS)
- Cancer
- Glaucoma
- Cachexia
- Muscle spasms
- Seizures
- Nausea
- Chronic pain
- Post-traumatic stress disorder (PTSD)
- Additional conditions subject to approval by the Division
How much marijuana am I allowed to purchase?
You may purchase one ounce of marijuana per transaction.
Which forms of payment are accepted when purchasing medical marijuana at Essence?
Cash is the only form of payment accepted. For your convenience, ATMs are located inside each dispensary.
How do I purchase medical marijuana if I have an out- of -state medical marijuana card?
If you are a non-resident, you may purchase medical marijuana in Nevada as long as you
- Provide a valid, non-expired medical marijuana card, functional equivalent, or letter of approval, issued by a state or jurisdiction other than Nevada
- Provide a valid, non-expired, out-of-state government-issued photo identification
- Complete a non-resident medical marijuana declaration
Do you offer “perks” for medical patients?
- To ensure quick service for our medical patients, we have dedicated lines for check-in and check-out.
- We offer exclusive promotions to our medical patients via text message.
- We also offer exclusive membership discounts for our medical patients, including the following:
- Disability Discount: 10% off w/ qualifying paperwork
- Senior Discount: 10% off for those 65+
- Veterans Discount: 10-30% off depending upon level of disability, w/ qualifying paperwork
- Industry Discount: 10% off w/ proof of employment
- Locals Discount: 10% off with NV ID or utility bill that matches the patient’s name. This discount is also offered to recreational customers, BUT only medical patients can stack this discount on top of the other discounts listed above.
