DELIVERY FAQ
Can I call for support?
Yes! You can reach out to Blackbird’s customer support team by clicking the ‘Need Help?’ link at the bottom of Blackbird’s web page and sending a message to their team!
What are the times for Delivery?
Delivery is available 7 days a week
- Northern NV 9am – 8pm
- Southern NV 9am – 10pm
Same-day delivery if placed before:
- Northern NV 5 pm
- Southern NV 7pm
Can anybody order for delivery?
Yes, if you are 21 years of age and have valid ID.
Can my International ID be accepted in RISE Nevada dispensaries?
No, due to regulations an international ID cannot be accepted in our Nevada dispensaries. We can only accept a valid US ID or US Passport.
Is there an order minimum?
Yes. There is an order minimum of $50 and no delivery fee.
What is your delivery range?
We cannot deliver to any location where these is gaming or liquor. We can deliver to any location within 25 miles of the dispensary location.
Please see map here
What kind of payment do you accept?
Delivery orders are cash only transactions currently. We ask that customers have exact change as our drivers do not carry change.
How long will my order take?
All deliveries are delivered within 2 hours or less from the time the dispensary has prepared the delivery order.
Can I pre-order and set the time of my delivery?
At this time, no. Orders will be fulfilled in real-time during set delivery hours.
Am I able to receive my senior or veteran discounts on delivery orders?
Yes! All discounts and deals are handled by the dispensary, so you will want to be sure to include in the notes of your order on which discount you would like to use so it can be applied to your order.
How can I track my order?
Once we have assigned your order to a driver, you will receive an text SMS notification that will allow you to follow the driver’s route! We do our best to leave you informed while not inundating you with too many notifications.
You will receive a text notification when the dispensary has prepped your order for pick up, and a second one when Blackbird’s driver is en route to you with an exact ETA. We do our best to leave you informed while not inundating you with too many notifications. If you would like to check the status of your order, you can reach out to customer support by clicking the ‘Need Help?’ link at the bottom of Blackbird’s web page and asking customer support to check the status of your order.
Can I change my delivery address once I have already ordered?
Yes. If you do need to change your address for a delivery order shortly after your order has been submitted, you can reach out to customer support by clicking the ‘Need Help?’ link at the bottom of Blackbird’s web page and reaching out to customer support to have your delivery address changed!
What is your return policy?
All sales are final. Essence only allows returns for the incorrect product delivery or malfunctioning cartridges.
Can I tip the driver?
If you want to! Everyone loves to be recognized for hard work and friendly service. Please do not feel obligated in any way.
Can I get delivery to my workplace?
The delivery address must be a permanent, private residence. No hotels, casinos, or other business addresses are allowed.
Are my neighbors/colleagues all going to know that I just ordered pot?
Our delivery car is a discreet vehicle with no external branding or messaging.
How much weed do I need to throw a party for four friends?
Well that all depends on your friends … but please note that we are only allowed to deliver to the person who placed the delivery order.
Anything else?
You are responsible for being present for deliveries. We reserve the right to refuse service to anyone
RECREATIONAL MARIJUANA FAQ
Nevada’s Medical Marijuana Laws
Curbside Pickup FAQ
We are excited to announce that we are now able to collect PRE-ORDERS for curbside pickup. Since this is a brand-new purchasing experience, please find some additional information below:
Curbside Pickup is Offered at the West Tropicana, Strip & Henderson Locations.
Store Hours for Curbside Pickup are 8 AM – 11 PM (last pre-order for pickup accepted at 10 PM).
Rules
- All orders must be placed in advance. Any form of in-person or onsite ordering will not be permitted.
- Walkup service is not allowed, and customers/patients are not permitted in the retail store for any reason.
- Customers/patients are required to maintain social distancing by remaining in their vehicle at all times.
- No minors under 21 years of age can be in the vehicle during pickup.
- Onsite consumption of any marijuana or marijuana products is not allowed.
How to create an account & place a pre-order
- Visit our website & Select Your Desired Curbside Pickup Location Menu
- Select the Items that you would like to purchase & Add to Your Cart
- Create an Account by Clicking “Log-In” at the Top of the Menu & add your email, phone number & password
- Enter your Information & Upload Your ID
- When you are ready, select checkout!
What to Expect After You Have Placed a Pre-Order
- After you place an order, you will receive a text confirming that your order has been received by Essence.
- After we prepare your order, you will receive a second text when your order is ready & when to head to the store.
- Before you visit please make sure you have placed a pre-order and have received a confirmation text, you have cash payment & your valid government-issued photo ID.
- When you arrive, please follow instructions from staff/signage with regards to curbside queueing area.
- Once it’s your turn to checkout, we will direct you to a designated parking spot to complete your transaction. Due to social distancing, all items will be placed in your vehicle as hand-to-hand transactions are not permitted.
